Now Hiring - Sales Program Manager in Somerville, MA

Sales Program Manager

Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.

Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a consciously inclusive environment where diversity is celebrated.

We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities, and much more.

The Program Manager manages the growth and innovation of Mass General Brigham Health Plan business for administrative services only (ASO) client account of 100K+ members and Merged Market membership via both the public exchange (Massachusetts Health Connector) and off-exchange intermediary partners. This individual develops strong business relationships with internal and external constituents, coordinates effectively within teams to implement key directives, and provides an exceptional level of program and relationship management to achieve sales and membership goals.

Principal Duties and Responsibilities:

• Manages all aspects of relationship and program management for self-funded clients of 100K+ members, intermediary partners, and the Massachusetts Health Connector.
• Works with the Director of Program Management, and various cross functional teams such as Product Management, Provider Network Management, Clinical, Operations and IT to execute strategic initiatives and business plans
• Facilitates various client / channel partner meetings and provides updates on key deliverables and activities
• Oversees and/or coordinates Open Enrollment activities and pre /post-implementation for all membership
• Achieves or exceeds sales and membership goals as defined by Sales management
• Keeps management apprised of developing issues and climate affecting the Mass General Brigham Health Plan products, and the client experience
• Participates in and represents Sales in internal and external meetings relating to special projects, including but not limited to, regulatory changes affecting the Sales department
• Leads cross functional teams to ensure program readiness and efficiency
• Acts as an informed resource to the intermediaries, public exchange, and broker community on matters related to the MA Merged Market.
• Provides timely and thorough communication regarding on and off-exchange developments to internal staff and other parties
• Conducts research to remain current with changes, innovations and developing issues within the self-funded services landscape, and the federal and state marketplaces
• Responds to changes in regulations and makes recommendations as appropriate
• Ensures that key external contacts are updated and trained on any MGBHP product and policy changes when required
• Remains well versed in state insurance laws and regulations as it impacts rates, plan design and coverage
• Develops training materials for intermediaries and delivers periodic and annual trainings for their Sales teams and brokers.
• Hold self and others accountable to meet commitments.
• Ensure diversity, equity, and inclusion are integrated as a guiding principle.
• Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.
• Build strong relationships and infrastructures that designate AllWays Health Partners as a people-first organization.
• Other duties as assigned with or without accommodation.

Qualifications:

• Bachelor’s degree or equivalent experience required
• Project Management certification or equivalent experience
• 3-5 years in health care industry experience.
• Knowledge of the Affordable Care Act (ACA) and the role of Exchanges
• Knowledge of self-insurance arrangements in the United States whereby an employee provides health benefits to employees using the company's own funds.
• Previous sales environment experience strongly preferred

Skills/Abilities/Competencies:

• Strong project management skills with 3-5 years of project management experience preferred
• Solid presentation skills
• Excellent verbal, written communication
• Experience managing work in cross-functional team setting
• Excellent interpersonal and facilitative skills; proven ability to effectively build relationships
• Ability to influence others to complete work on time and within scope
• Able to monitor program performance and measure results
• Proficient MS Office Suite (Word, Excel & Power Point)
• Self-motivated; ability to work with minimal direct supervision
• Demonstrate Mass General Brigham Health Plans core brand principles of always listening, challenging conventions, and providing value.
• Bring fresh ideas forward by listening to and working with employees and the people we serve.
• Respect the talent and unique contributions of every individual and treat all people in a fair and equitable manner.
• Strong, demonstrated track record of an ability to execute on time, on budget, and on scope.
• Strong aptitude for technology-based solutions.
• Ability to inject energy, when and where it’s needed.
• Current in healthcare trends.
• Demonstrated forward, visionary thinking; ability to see “what is” and envision “what could be.”
• Ability to develop, introduce, defend, and gain support for a new ideas and approaches.
• Excellent leadership skills and leadership track record.
• Ability to translate and communicate complex topics in a variety of forums, tailoring communications to effectively fit and influence the targeted audience, strong executive presence, presentation, and communication skills. Strong verbal, active listening, and written communication skills required.
• Ability to view the long-range trends and cycles of the business and industry and see the “big picture.”
• Ability to apply a variety of strategic frameworks to analyze problems and to guide and develop solutions.
• Ability to challenge the status quo and drive innovative thinking and the capability to successfully implement strategy.
• Excellent interpersonal skills, including the ability to influence others at all levels of an organization.
• Strong EQ; exercises self-awareness; monitors impact on others; is receptive to and seeks out feedback; uses self-discipline to adjust to feedback.
• Unquestionable integrity.

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.